The first run of 300 Clear USB joystick sold out within a month. Lots of you have asked us to make another batch. However, we need to make sure there's enough demand first..

Reserve your stick now. All you have to do is fill out our short reservation form. There's no commitment, so you can easily change your mind. Once we receive your request we will confirm your pre-order and let you know when it will be ready.

We stand behind our products with a 180 day replacement warranty on all hardware products. During this period, if your unit requires repair we will replace it with a new or refurbished unit at our discretion. Please see our Return Policy (below) for information about obtaining a Return Merchandise Authorization (RMA). Warranty returns arriving without a valid RMA will be refused.

The standard manufacturer's warranty applies to all software that we sell. To obtain product support, you must contact the manufacturer directly. Please contact our support team for more information.

We offer a 14-day money back guarantee on all hardware purchases. Returned purchases must be in new condition with all accessories, documentation, and packaging. 

Because of the risk of piracy, we cannot offer refunds on software.  Defective software returned within 14-days will be replaced with an equivalent or newer version. We cannot refund shipping charges and all returns should be shipped to us freight-prepaid. 

Return Merchandise Authorization (RMA)

Customers must request an RMA from our sales department by emailing our support team or by calling us at + 1.403.770.1563. The RMA number must be clearly marked on the outside of the box. Returns arriving without a valid RMA will be refused.


All returns should be sent postage prepaid to:

Reflex Returns Department
PO BOX 69010
RPO Bridlewood
Calgary, AB  T2Y 3Y5
Canada